Return Policy

What happens if I don't like the products I ordered?

Please send us an email at info@sugarlipsbeauty.com.au to let us know what the problem is so we can better assist you. Our mission is to provide you with the best service we can.

Then, send your products back in re-saleable condition (unopened and unused) within 30 days of the order date, and we will be happy to provide you with an exchange or store credit (postage not included).

NB: Returned items must be received by us in the same condition as you received them.

What happens if the products I ordered are broken or faulty?

Should your products be broken, we are happy to provide a refund, replacement, exchange or store credit, including all postage costs. Please make sure you email us within 7 days of receiving your order so that we can make the necessary arrangements.

How to return products

To return your product, please email us first for further directions as to where to send your package.

Let us know the reason for the return, then print out a copy of your email and send it back to us with your products. Returns will not be accepted unless you have notified us first. Please note that your return must be sent back within 30 days of the order date.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@sugarlipsbeauty.com.au

Sale items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.